Support / Compare Support Services

Compare Support Services

Choose a service level that best fits your needs

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  Included with Purchase Annual Agreement Fee per Hour or Device
Business Hour Response Time 24 hours 4 hours  
Priority Case Resolution    
Email Support  
Phone Support    
Customer Portal Access    
Firmware Upgrades  
Bug Reporting  
Device Configuration Education  
Device Connectivity Support (device is connected and communicating)  
RMA Service Standard Expedited  
Option to Purchase Advanced Replacement    
Complimentary Webinar Registration    
Code Debugging / Application Performance Review (for code running on digi devices only)    
Integration with third party devices (i.e. known devices)    
Network Troubleshooting (where network includes a Digi device)    
Solution troubleshooting (end user implementations, applications, environmental factors). Solutions typically encompasses end point devices, end products, Digi devices, applications, and potentially device cloud). Capped at 20 hours per year, additional work is charged on an hourly basis.    
Mobile or Web Application Development    
Python Development    
Site Surveys    
On-site Support    
Installation Services    
Implementation Planning    
Customer Specific Device Configuration and Activation Services    
Customer Training    
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