Additional information would certainly help in better understanding the nature of your problem.
1. Are you working with a -S or -C module.
2. In the case where you are using the -S, what are the module's boot, POST and firmware revisions?
3. In the case of this being a -C module, have you replaced the default firmware application?
4. What equipment exists between the laptop and the ME module?
Let us start here and see wher eit leads us.