Home/Support/Support Forum/Cannot find or default AnywhereUSB
New and improved user forum site coming soon
Welcome to Digi Forum, where you can ask questions and receive answers from other members of the community.

Cannot find or default AnywhereUSB

0 votes
AnywhereUSB was config for static address (192.168.2.255/22). PC is at 192.168.2.250/22. AwUsbCfg is ver 2.51.1. Does not discover AnywhereUSB 1.80. AWRESCUE hangs at DHCP (another post said that AWRESCUE will not work with static). Used Wireshark and found that there seems to be packets from 192.168.2.255. Using crossover cable to AnywhereUSB.
asked Dec 10, 2008 in USB Serial by archtest New to the Community (3 points)

Please log in or register to answer this question.

6 Answers

0 votes
The discovery mechanism not working is usually due to a software firewall blocking port 3422 UDP. Disable Windows Firewall or any other 3rd-party firewall then do a View/Refresh in the AnywhereUSB Configuration Utility to see if this is the case.

Does that help?
answered Dec 10, 2008 by jeremym Veteran of the Digi Community (1,687 points)
0 votes
Windows Firewall is off. No 3rd-party firewall installed.
Is there anyway to default the hardware?
answered Dec 10, 2008 by archtest New to the Community (3 points)
0 votes
You can use the AwRescue utility to reset an AnywhereUSB's network configuration to the defaults (DHCP client disabled) but it only works in a certain situation. It depends on the current state of your AnywhereUSB. See this KB article for details:

http://www.digi.com/support/kbase/kbaseresultdetl.jsp?id=3067

What is the color/activity of the 5 port LEDs on your AnywhereUSB?
answered Dec 10, 2008 by jeremym Veteran of the Digi Community (1,687 points)
0 votes
The System Status is slow blink green (has an IP).
The 1-5 are hunting pattern (blink back and forth 1-5 no usb devices plugged in)
The AWRescue hangs at DHCP when it is tried. The article states that with the Status blinking green, AWRescue will not work.


Message was edited by: archtest


Message was edited by: archtest
answered Dec 10, 2008 by archtest New to the Community (3 points)
0 votes
Right, AwRescue will only work if the AnywhereUSB is in a "hung" state (the System Status LED would be solid orange/amber and the 5 port LEDs would all be off).

The AnywhereUSB should be being discovered in this state (with the 5 port LEDs hunting). If it's not related to a firewall blocking the UDP port that we use, then perhaps it's something more simple like being related to the cabling. We include a crossover cable with the AnywhereUSB. I recommend connecting your PC directly to the AnywhereUSB with that crossover cable then trying to discover it again.

Looking at your original message, perhaps the issue is that you used 192.168.2.255 for the IP address of the AnywhereUSB. .255 is a "broadcast" address that should not be used. I've never tried to use it before so I'm not certain what kind of problem this would cause but it's something to consider.

===

Nevermind about the crossover cable, I re-read that you did that already.


Message was edited by: jeremym
answered Dec 10, 2008 by jeremym Veteran of the Digi Community (1,687 points)
0 votes
We thought we used a Subnet of 255.255.252.0 which should put the broadcast at 192.168.3.255. But, if we fat fingered it with 255.255.255.0 then yes, it is at broadcast. I am using the crossover to elimiate any other network issues. As you can see by the wireshark capture in the origonal attachment, we are getting a respone from 192.168.2.255. I've tried calling for TechSupport, but only got VoiceMail.
I'm presuming that there is no hardware reset inside the box!?
answered Dec 10, 2008 by archtest New to the Community (3 points)
...