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Edgeport/8 randomly disappears

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I work at Intel and we are currently using Edgeport/8s for automation purposes. We have 2 of them connected to a WinXP box. We are having a problem where one of them will randomly disappear. All of the sudden, you can't communicate with it and it will no longer be listed in the Edgeport Configuration Utility. Unplugging and plugging it back in will sometimes bring it back. We've had to reinstall the drivers several times. This started happening when we started using some more USB devices with our hosts. Connecting the edgeports and other devices to different USB plugs doesn't seem to help. Any ideas?
asked Aug 31, 2007 in USB Serial by zotlaker New to the Community (0 points)

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4 Answers

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Nick,

I'll contact you via email

Mike Swift
mikes@digi.com
answered Aug 31, 2007 by swifty32661 Seasoned Professional (185 points)
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Hi Mike,
I think, we have a nearly similar problem as Nick with the edgeport/8 (Aug 31- Edgeport/8 randomly disappear). When I try to open all edgeports for the second time (to let the user choose a free one), I get a 'semaphore timed out' error during opening. I tried the newest driver (shorter closing time..), but the problem was the same. The first port the user has chosen, continues to work properly.
Have you any ideas how I can solve the problem?
answered Oct 25, 2007 by bizi New to the Community (1 point)
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Hi,

I don't believe the problem you're seeing is with the Edgeport but I'll definitely try to figure out where the problem is with you.

I'll contact you via email (I have some files I want to send you)

It should be within the next couple of hours.

Thanks

Mike Swift
answered Oct 25, 2007 by swifty32661 Seasoned Professional (185 points)
0 votes
Hi,

I don't believe the email that is in your profile will work. Please email me at your earliest convenience at

mikes@digi.com

I'll then respond to you.

Mike
answered Oct 25, 2007 by swifty32661 Seasoned Professional (185 points)
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