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AnywhereUSB BSOD

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Have a new AnywhereUSB 2 port. Getting intermittent BSOD's. Version is 2.7.00 of the driver. AWVUSB.SYS is what it is bluescreening on. Pls see attatched screenshot of BSOD. Anyhelp would be appreciated
asked Mar 20, 2010 in USB Serial by bradjcowan New to the Community (5 points)

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30 Answers

0 votes
Please try the latest beta AnywhereUSB driver, which has bug fixes related to bluescreens, then let me know if the bluescreens continue or not.

32-bit:
ftp://austin:!15st3n!@ftp1.digi.com/temp/40002670_v2.75.60chk.zip

64-bit:
ftp://austin:!15st3n!@ftp1.digi.com/temp/40002668_v2.75.60chk.zip
answered Mar 22, 2010 by jeremym Veteran of the Digi Community (1,687 points)
0 votes
Loaded new driver and will let ya know how it goes. Thanks
answered Mar 23, 2010 by bradjcowan New to the Community (5 points)
0 votes
Uggg,,, Uninstalled the old driver and reinstalled the new driver about 9am this morning. The server has rebooted and BSOD'ed again. I did not catch the screen scrape. Told it not to restart on error and I'll catch the screen scrape when it happens again. Thanks.
answered Mar 23, 2010 by bradjcowan New to the Community (5 points)
0 votes
BSOD'ed again. Got screen scrape if you want it.

Did not mention a driver this time.

Stop:0x0000008E.....

Whatcha think?
answered Mar 24, 2010 by bradjcowan New to the Community (5 points)
0 votes
I sent you a message through the forum with further instructions. Please check your inbox/messages for details.

Also please let me know what kind of USB devices you had connected to the AnywhereUSB (when the bluescreen happened), and if there was any pattern to the bluescreen, i.e. did it happen when you were interfacing with any of those devices or not, and was the AnywhereUSB idle or in use.
answered Mar 24, 2010 by jeremym Veteran of the Digi Community (1,687 points)
0 votes
Got your email. Have followed your instructions and waiting for the BSOD to happen again. It's been up for 2 days, the longest so far! The device is a USB license key.....Sentinel HASP Key from SafeNet Inc. To my knowledge, these BSOD's have happened while the server was idle. Will find out for sure though.
answered Mar 26, 2010 by bradjcowan New to the Community (5 points)
0 votes
BSOD'ed again. Sent memory dump per your instructions. Thanks
answered Mar 31, 2010 by bradjcowan New to the Community (5 points)
0 votes
running into the same problem with VM WIN2k8 R2 64-bit and safenet HASP dongle. After awhile my server will BSOD and complain about awvusbd64.sys. I'm currently using v3.10.20 driver on the VM server.

What bothers me is that no one (Safenet or Digi) wants to take ownership.
I don't understand why Digi would pass the buck on this issue, as this would benefit the most.

So where I stand is; I've opened a case with Safenet,
If they don't came back to me with a fix I will be returning my 8 AnywhereUSB/14 devices and explorer other options.


I wont be calling Digi support, as they seem like they don't want to help and will pass the buck as soon as they can.

So to the real reason i'm posting on this thread is because I'm hoping someone has figured out the issue. the last post was back in 2010.
So if anyone has any info please post.
answered Jun 21, 2011 by JohnUz New to the Community (2 points)
0 votes
JohnUz,

I don't think it's accurate to say that Digi is passing the buck.

Our engineering group has analyzed many memory dumps from customers who reported this issue to us (bluescreens when using AWUSB with SafeNet/Aladdin dongles, i.e. HASP), and they pinpointed the cause of the bluescreen to a bug in the dongle driver.

Unfortunately, we aren't able to work around that bug. If we were able to work around it, we would be glad to (we have done those sorts of things in the past).

We have spent a considerable amount of time trying to get SafeNet to help us with this, but they do not seem interested.

We are very interested in helping SafeNet fix this. We need their cooperation though.

P.S. If you haven't already, please open a support case with Digi, this way we can link your case with an internal "failure" for tracking purposes and notify you if/when there is ever a resolution to this issue.
answered Jun 22, 2011 by jeremym Veteran of the Digi Community (1,687 points)
0 votes
the AnywhereUSB device and SafeNet HASP driver works great with physical machine, I only have the problem with a VM machine.
After talking with safeNet they stated that the driver it's BSOD'ing on (AWVUSBD64.sys) is owned by you (Digi).
With that being said, has anyone is your company reached our to VMware?

current enviroment
-VM version 7
Host
-Windows 2008 R2 64-bit standard
-4 core AMD processor 8431 2.41GHz
-8GB RAM
HASP driver - 5.95
Software that requies the HASP - Onxy X10 (ProductionHouse)


With the Pass the buck comment, Yes I feel that you guys are.
1. Nowhere on your site states that your device is not 100% supported with SafeNet product
2. When I called for support, your tech was quick in stating that it wasn't our (Digi) problem call SafeNet. He didn't suggest anything or offer any guidance.
3. I feel that it is your responsibility to spearhead this issue and found a solution for your customers. Virtualization is the now and the future.
answered Jun 22, 2011 by JohnUz New to the Community (2 points)
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