Xycom Touch-Base Touchscreen

Question

Hello, I'm trying to use a CP-DIS-M22 SN:(S)V073949848 unit with a Xycom 5015 KPMT Monitor with a Touchbase controller, but I found some problems to make it work, when I enable the touchscreen driver to use the RealPort COM3 (mapped from the CPD device) I get a blue screen and a reset the computer, here is the event viewer log:
Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 6/11/2009
Time: 11:11:04 AM
User: N/A
Computer: DMX-SLTR-VHMI
Description:
Error code 1000000a, parameter1 00000000, parameter2 00000002, parameter3 00000000, parameter4 804e533a.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 30 1000000
0020: 61 20 20 50 61 72 61 6d a Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 30 2c 20 000000,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 38 30 34 65 00, 804e
0050: 35 33 33 61 533a

This doesn't happen if I connect the touchscreen directly to a physical port (COM1) in the host computer.

Here is also other error reported on EventViewer:
Event Type: Warning
Event Source: DIGIRPS
Event Category: None
Event ID: 37
Date: 6/9/2009
Time: 12:15:34 PM
User: N/A
Computer: DMX-SLTR-VHMI
Description:
Serial Port COM3 could not be opened for System. The remote device responded that the port does not support RealPort.
Data:
0000: 00 00 00 00 03 00 50 00 ......P.
0008: 00 00 00 00 25 00 42 a0 ....%.B 
0010: 00 00 00 00 01 00 00 c0 .......À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


I will appreciate your help on this.
I attached a screenshot of the firmware of our device.

Answer 1

FYI, you are running the latest firmware, based on your screen capture.

There may be a newer RealPort driver. Which version of the RealPort driver are you running?

I wonder if you might have a modem on COM 3 that's conflicting. Check Device Manager.

Answer 2

Hello jeremym, We are using Realport 4.2.360.0, I'm sure we are not using a modem since there is none installed at DM, I will attach some screenshots about it. Any help will be appreciated.
Thank you.

Answer 3

There's a newer RealPort driver. Try it out and let me know if you still get that bluescreen.

http://ftp1.digi.com/support/driver/40002549_D1.zip

Answer 4

This is the same driver I got installed, the only change documented is related to 64bit setup.

However I have found the reason of my problem, it was related to the enumeration of modems, I checked the Do Not Scan Modems on Boot (Serenum SkipEnumerations) option additional to Always Grant Port Open Requests and Guarantee Non-blocking Serial Calls, and after doing this the problem stopped.

Thank you.