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USB 5 keeps losing connection

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We have a Digi Anywhere USB 5 MHC device with two license dongles plugged into it. Sometimes the device loses connection with the network, and we lose the licensed privileges for our software.

I pull the power plug from the device, wait a few seconds, and plug it back in, it starts up, and we go a week or a month with no issues.

The left hand LED blinks in the following pattern when the unit is 'down': five short red, five short red, two short red, one long green, repeat.

It's plugged into a UPS, so no power issues.

Any ideas as to what is happening, and how to fix it?

Thanks, Scott
asked Jul 1, 2013 in USB by Scott L New to the Community (0 points)

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2 Answers

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I would ensure you have the latest AnywhereUSB/5 MHC firmware installed which is version 1.40. This resolved an issue like you are describing that the 1.40 firmware resolves.

AnywhereUSB/5 MHC 1.40 firmware

answered Jul 1, 2013 by halovapor Veteran of the Digi Community (918 points)
0 votes
Try updating the driver along with the firmware.
answered Sep 16, 2013 by sans0909 Veteran of the Digi Community (280 points)