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Device not provisioned for this service

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Digi Connect Tank

Attempting to send an SMS message to our Digi Connect Tank product to change the APN is unsuccessful due to a "Device not provisioned for this service". What does this message mean? What must we do to successfully change the APN from the default AT&T APN to our airtime carrier's APN?
asked Sep 15, 2014 in Device Manager by mherschell New to the Community (0 points)

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1 Answer

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It sounds like you have your Tank Upload Method configured for TCPIP only.

You can log into the Device Cloud and double-click on your device. In the device page go to Device Settings - and select Tank Upload Method to include SMS. Then wake up the device to download the changes..
answered Sep 15, 2014 by trooper2 Veteran of the Digi Community (589 points)