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AnywhereUSB config utility will not connect to device

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In evaluating the AnywhereUSB product line, I find that occasionally the config utility does not successfully connect to the appliance. Monitoring the pc's interface with wireshark while experiencing the failure, I see only the driver and device probes on udp/3422. No attempt to establish an actual connection to the appliance, neither encrypted nor non-encrypted, seems to be happening; no packets are being placed on the wire. Is this a problem in my driver or configuration?
asked Feb 19, 2015 in Realport by pdragin459 New to the Community (1 point)

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1 Answer

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Do any of the suggestions in this KB article help?

answered Feb 26, 2015 by jeremym Veteran of the Digi Community (1,687 points)