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xctu do not recognize xbp24bz7pit-004

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Dear Friends,
I'm trying to set up two modules xbee xbp24bz7pit-004 via USB, using an XBee USB Adapter SainSmart Explore, but XCTU not recognize any of the two modules. Update the driver communication port, but I keep getting the same error: "device not found". If I try to use recovery tool xbee the error message is: "there is not an active bootloader in the module" "- Looking for active bootloader ... [ERROR]
         There is not an active bootloader in the module.
- Resetting and entering bootloader ... [ERROR]
         There is not an active bootloader in the module, ".;
  and so subsequently ....
I appreciate any help let me fix this.
Best regards,
asked Oct 8, 2015 in USB Serial by nicorodri New to the Community (4 points)

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2 Answers

0 votes
Is there a similar problem like yours truly solve the problem, I am waiting for your answer
answered Dec 20, 2015 by ferhat New to the Community (7 points)
0 votes
Did you solve this problem? Can you help me?
answered Mar 26, 2018 by larissadrechsler New to the Community (1 point)