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PortServer TS connectivity problem on line 1

0 votes
we use two PortServer TS (4port), both have a connectivity problem on line 1 with original digi cable RJ45-DB9 male:
Connection (DCD) is interrupted when you pull the connector out until the locking mechanism is stopping the movement. This problem only appears on port 1 !

Thank you
asked Feb 22, 2016 in Portserver TS by HPR New to the Community (1 point)

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1 Answer

+1 vote
Is this a physical problem?

Does pin 1 or 2 appear to be bent?

If the answer is yes to either of these questions, you will want to contact Digi Tech. Support to pursue repair.
answered Feb 22, 2016 by userid0 Veteran of the Digi Community (2,158 points)
It is a physical Problem. There is no visible problem on the cable or the device connector. We will look for repair.