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WR11 Losing Connection on Laptop

0 votes
We have WR11 setup for internet access on a remote laptop, on the digi remote manager it is showing it is online and i can do changes as well, but for some reason it loses internet connection on the Ethernet port, if i unplug the Ethernet plug on the laptop and then plug it back in it comes right back online for about 6 hours then it will drop again, i tried rebooting it remotely but nothing.

any ideas.
asked Apr 20, 2016 in Digi TransPort Cellular by FarmTech New to the Community (1 point)
edited Apr 20, 2016 by FarmTech

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2 Answers

0 votes
Hi

on the laptop is it showing the ethernet port as disconected ?
is the laptop going into sleep mode / hibernation ?

what is showing in the eventlog on the wr11 at that time ?

if you think this is an issue you should report it to Tech Support

regards

James
answered Apr 21, 2016 by James.Wilson Veteran of the Digi Community (1,227 points)
21:38:16, 22 Apr 2016,ETH 0 cable connect
21:38:13, 22 Apr 2016,ETH 0 cable disconnect
21:13:58, 22 Apr 2016,ETH 0 cable connect
21:13:57, 22 Apr 2016,ETH 0 cable disconnect
21:05:03, 22 Apr 2016,ETH 0 cable connect
21:05:01, 22 Apr 2016,ETH 0 cable disconnect
20:32:09, 22 Apr 2016,ETH 0 cable connect
20:32:07, 22 Apr 2016,ETH 0 cable disconnect

is the event log before it loses its internet connection.

the laptop doesnt go to sleep or anything it stays running. its just the ethernet just quits working
0 votes
Hi, i have same issue with my device connected to WR11.
It is dropping ethernet link. Nothing found in WR11' log

Device linux log:
...
Nov 8 15:10:04 localhost kernel: [1830212.560725] sunxi_emac sunxi_emac.0: eth0: link down
Nov 8 15:10:08 localhost kernel: [1830216.563551] sunxi_emac sunxi_emac.0: eth0: link up, 100Mbps, half-duplex, lpa 0x40A1
Nov 8 15:10:14 localhost kernel: [1830222.560718] sunxi_emac sunxi_emac.0: eth0: link down
Nov 8 15:10:18 localhost kernel: [1830226.563599] sunxi_emac sunxi_emac.0: eth0: link up, 100Mbps, full-duplex, lpa 0x45E1
...

Device is running 24/7. Sometimes have to reboot modem to ring eth0 back.
Do you know to solve problem?
Thanks
answered Nov 29, 2016 by YuriyKl New to the Community (1 point)
What are you connected to.
...