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Getting RealUSB Root Hub cannot connect Error 10 in device manager

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I have read through these suggestions and tried several different drivers and it still is not working. driver exists on the server. Looking for more suggestions. Thanks
asked Apr 28, 2016 in USB by fritzj New to the Community (0 points)

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2 Answers

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What firmware level is on the unit? What driver version is on the Windows 10 host.

What status is shown in the AnyWhereUSB Configuration Utility?
answered Apr 28, 2016 by userid0 Veteran of the Digi Community (2,158 points)
Driver 3.80.200.0 on a Windows 2008 R2 Server

Firmware Version:         1.82.16.44  on Device

Says Connected to Host PC  Driver status  Connection Successful to remote hub  


We did test the Dongle on a PC to ensure that it worked.
commented Apr 28, 2016 by fritzj New to the Community (0 points)
What dongle is being used?  Have you gone through the following knowledge base?

http://knowledge.digi.com/articles/Knowledge_Base_Article/USB-license-dongle-attached-to-AnywhereUSB-cannot-be-found-by-related-software
commented Apr 29, 2016 by userid0 Veteran of the Digi Community (2,158 points)
0 votes
Generally that means the driver is not installing properly. I would uninstall the AnywhereUSB driver and reboot. Try installing the AnywhereUSB driver again with admin rights.
I would also update to the 1.83 firmware on the AnywhereUSB device.
answered Apr 29, 2016 by halovapor Veteran of the Digi Community (918 points)
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