DiGi ConnectPort LTS slow respond

Question

I recently purchase some DiGi ConnectPort LTS 16 and I did base line about the execution time between a DiGi PortSever II, the ConnectPort tool the double of the time to complete the same task, does any one knows why??

using same Unit, same script:
DiGi PortSever II 06:10 Min
DiGi ConnectPort LTS 16 10:54 Min

I had change some setting but still not even close to get to the same old time of 6 min.

Does any one had experience this issue and how to fix it??

Thanks
José

Answer 1

Can you provide some details on your environment?

*Operating system version
*Driver version (if used)
*Firmware version
*Ethernet/Network environment (1GB, 100Mbps, 10Mbps, etc..)
*Serial settings, such as, Baud rate, flow control etc..
*Details of your test

Comments

*Operating system version
   use C# in .Net framework.
 *Driver version (if used)
    None
 *Firmware version
    ConnectPort LTS 16 MEI:
    Component        Part-Number             Release-Tag
    Bios             N/A                     N/A(1.2)
    Firmware         82002228                82002228_G(1.3.1)
 *Ethernet/Network environment (1GB, 100Mbps, 10Mbps, etc..)
    We tried all 1GB, 100Mbps, 10Mbps
 *Serial settings, such as, Baud rate, flow control etc..
    set serial port=1-16 baudrate=115200 databits=8 parity=none stopbits=1 flowcontrol=none
    set profile port=1-16 profile=tcp_sockets'
    set autoconnect port=1-16 keepalive=on
 *Details of your test
    We test different products but we basically send command and wait for the respond from unit,
    DiGi PortServer II execute command much faster than DiGi ConnectPort LTS 16. Any idea why?
   
    Same test set up, same unit, same cable, only difference is the DiGi
    Example DiGi PortServe II
    ***** Display Expander VPD-4 For Program.... Start Time: 4:14:38 AM
        0+00:00:18.504 M1 Al2O3> set_ebodvpd 4
        vpd_type 4: [111-02850+B1]
        0+00:00:20.932 M1 Al2O3>
    ***** Display Expander VPD-4 For Program.... Duration Time:  2542 Milliseconds
   
   
    Example DiGi ConnectPort LTS 16.
    ***** Display Expander VPD-4 For Program.... Start Time: 4:11:47 AM
        0+00:00:28.965 M1 Al2O3> set_ebodvpd 4
        vpd_type 4: [111-02850+B1]
        0+00:00:32.596 M1 Al2O3>
    ***** Display Expander VPD-4 For Program.... Duration Time:  4368 Milliseconds

---

Optimization may help in this case?  

#> set serial optimize=latency

If this does not show improvement, I recommend contacting Digi Tech. Support with the product serial number to determine whether an RMA might be needed for the LTS unit.