Home/Support/Support Forum/My WR11 cellular interface does not work
Welcome to Digi Forum, where you can ask questions and receive answers from other members of the community.

My WR11 cellular interface does not work

0 votes
The LED service of my new WR11 is off.
Bellow you can see the output of the modemstat command.

Command: modemstat ?
Command result
                Outcome: Got modem status OK:
                   Time: 21 Aug 2016 07:28:46
             SIM status: Not Ready
        Signal strength: Not known or detectable
       Radio technology: ERROR
           Manufacturer: Telit
                  Model: HE910-D
               Firmware: 12.00.023
                   IMEI: 351579052104401
                   IMSI: ERROR
                  ICCID: ERROR
           Phone number: ERROR
 GPRS Attachment Status: ERROR
      GPRS Registration: Not registered, not searching
       GSM Registration: Not registered, not searching
              Diversity: Disabled
       Preferred system: Auto
     Network Technology: ERROR
      Connection Status: Normal, unspecified
            Temperature: 53C

Thank you for your attention
asked Aug 21, 2016 in Digi TransPort Cellular by mrengifo New to the Community (1 point)

Please log in or register to answer this question.

1 Answer

+1 vote
You have a problem with the SIM: "SIM status: Not Ready"

I suspect it is not installed correctly as you can put them in any direction.

Make sure they look like the picture in the quickstart guide: http://ftp1.digi.com/support/documentation/90002198-88_D.pdf
answered Aug 22, 2016 by NicholasWilson Veteran of the Digi Community (1,003 points)
Hello Nicholas.
You are right, the sim card was installed in a wrong way (I used the middle size of the sim card instead of the "large" size).
I have installed the sim card correctly (using the "large" size) and now the cellular interface is working fine.
Thank you very much for your great help.
Kind Regards.