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My WR11 cellular interface does not work

0 votes
The LED service of my new WR11 is off.
Bellow you can see the output of the modemstat command.

Command: modemstat ?
Command result
                Outcome: Got modem status OK:
                   Time: 21 Aug 2016 07:28:46
             SIM status: Not Ready
        Signal strength: Not known or detectable
       Radio technology: ERROR
           Manufacturer: Telit
                  Model: HE910-D
               Firmware: 12.00.023
                   IMEI: 351579052104401
                   IMSI: ERROR
                  ICCID: ERROR
           Phone number: ERROR
 GPRS Attachment Status: ERROR
      GPRS Registration: Not registered, not searching
       GSM Registration: Not registered, not searching
              Diversity: Disabled
       Preferred system: Auto
     Network Technology: ERROR
      Connection Status: Normal, unspecified
            Temperature: 53C
OK

Thank you for your attention
asked Aug 21, 2016 in Digi TransPort Cellular by mrengifo New to the Community (1 point)

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1 Answer

+1 vote
You have a problem with the SIM: "SIM status: Not Ready"

I suspect it is not installed correctly as you can put them in any direction.

Make sure they look like the picture in the quickstart guide: http://ftp1.digi.com/support/documentation/90002198-88_D.pdf
answered Aug 22, 2016 by NicholasWilson Veteran of the Digi Community (1,003 points)
Hello Nicholas.
You are right, the sim card was installed in a wrong way (I used the middle size of the sim card instead of the "large" size).
I have installed the sim card correctly (using the "large" size) and now the cellular interface is working fine.
Thank you very much for your great help.
Kind Regards.
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