Home/Support/Support Forum/Can't open port on ConnectPort LTS 32 device
Welcome to Digi Forum, where you can ask questions and receive answers from other members of the community.

Can't open port on ConnectPort LTS 32 device

0 votes
I have a ConnectPort LTS32 and I'm trying to get it running on Win7 64bit.

Driver install appears fine (used package 40002549_G, driver version 4.7.410.0). Multiport device as well as 32 new COM ports appear in device manager. Problem is when I use HyperTerminal to open the port, it tells me it cannot. If I use the "Always Grant Port Open Requests" setting, the port will open but there is no communication and eventually HyperTerminal hangs. While HyperTerminal has the port "open", if I check the port properties in Device Manager under Port Status, I see Local COM: opened by hypertrm.exe, yet the Device Port: simply says "Acquiring... (xth try)".

Any ideas?, how can I diagnose this issue?

asked Aug 26, 2016 in Serial Servers by DawnF New to the Community (1 point)

Please log in or register to answer this question.

1 Answer

+1 vote
I recommend to look at this KB for troubleshooting:

answered Aug 26, 2016 by halovapor Veteran of the Digi Community (918 points)
Thank you so much!, that did the trick and I can open my ports now.