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When did Digi start charging for Support Cases?

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When did Digi start charging for Support Cases?
Why wasn't I notified?
asked Oct 4, 2016 in ConnectPort TS by xsuths New to the Community (2 points)

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Digi has been charging for Technical Support for at least 2 years now. Details on fees can be found here: https://www.digi.com/support/enterprise-support
answered Oct 5, 2016 by userid0 Veteran of the Digi Community (2,158 points)
selected Oct 5, 2016 by xsuths
I logged a call last year & did not have to pay any additional fees, so it must have been this year sometime.
Here is the error you get;
"Error: Invalid Data.
Review all error messages below to correct your data.
The selected product line requires a case pack agreement.  You can easily purchase a Case Pack from our online store located at:  http://www.digi.com/products/buyonline
After obtaining your agreement, please enter the Order # from your online store purchase in the Order Number field on your new case submission.  For free assistance on Digi products please visit http://www.digi.com/support for Drivers, Documentation Knowledge Base, and Peer to Peer Forums."
Communication to customers about changes things like fees is important - unless you don't care about them?
commented Oct 5, 2016 by xsuths New to the Community (2 points)
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When the PortServer TS went EOL
answered Oct 4, 2016 by xsuths New to the Community (2 points)
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normal cases Digi won't charge

if you need immediate assistance of the particular device with in hours time they may charge i think so
answered Oct 4, 2016 by csreddy Seasoned Professional (195 points)
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