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loosing connection to DIGI Realport & PortServer "STATUS_IO_TIMEOUT"

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Hello there,

currently we have several DIGI-Portserver and Connectports in use...every port is using the same default realport settings. We often get following errors:

* The driver lost the network connection to device XY ( [STATUS_IO_TIMEOUT]
* Serial Port COM118 could not be opened for DNC_MAN.exe. The device either lost its network connection to the device or the local driver is being disabled.

Event ID's are 14 and 41
Keep-Alive is enabled with default-Values.

In the used software we often get errors like "COM XY already in use"...but we don't know why...

is there anything we can do to reduce the connection errors?
OS: Server 2016
Used Hardware: PortServer TS 2/4 & ConnectPort TS 8
Driver Version: 4.7.410.0

kind regards,
asked Mar 30, 2017 in Realport by A.Ringl New to the Community (0 points)

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