Bricked "wall router". Factory reset button does nothing. No way to connect to XCTU

Question

My customer just purchased a "wall router" to extend the range of their network.

I was trying to use my coordinator to configure the "wall router" using OTA configuration.

This worked for a while until I made a mistake. Now the "wall router" is completely ignoring the network and I cant connect to it or change it's configuration.

I have pressed the reset factory settings button countless times with no effect.

There is absolutely no way to physically connect a PC to the "wall router" using a serial port or USB as the "wall router" is just a sealed black plastic box with no screws to open it.

How do I restore this (brand new) "wall router" to working state?

Should I try to crack open the plastic enclosure to access the internal radio directly?
Surly this will void the warranty?

The only other option I see is to just return the routers to Digi and ask for a new ones every time something goes wrong (which seems too time consuming as this could take weeks/months and makes me feel like I cant experiment with config).

I really need help with this because my customer keeps asking for status and I don't want to tell them that their new router is now dead and can't be recovered.

Answer 1

First off, DO NOT crack the case as that WILL Void the warranty as well as the Safety approval.

There is no Factory Reset button. There is however a Commissioning button that when pressed four times in rapid secession, can issue both a Network Reset and a Restore to factory Defaults on the radio. Providing you did not disable this function (Commissioning button), that should get you out of trouble.