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WR11 Not connecting to ppp and restart

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Hello, I own a Digi TransPort WR11 cellular router but I cannot make it work. I updated the firmware to the newest available (http://ftp1.digi.com/support/firmware/transport/ftp/latest/wr11-52196.zip)
, I inserted one sim card (rogers), in the configuration webpage I entered the apn (ltemobile.apn - rogers apn), I saved the config and rebooted the router. The router never connects to the internet and every few minutes my session from configuration web page is being killed (seems like the router reboots?). I would appreciate any help or suggestions.
Here is the part of the log file I managed to copy:
17:54:03, 08 Sep 2017,PPP 1 Start IPCP
17:54:03, 08 Sep 2017,PPP 1 Start AUTHENTICATE
17:54:03, 08 Sep 2017,PPP 1 Start LCP
17:54:03, 08 Sep 2017,PPP 1 Start
17:54:03, 08 Sep 2017,Modem connected on asy 2
17:53:54, 08 Sep 2017,DNS Query Failed on [time.etherios.com]
17:53:47, 08 Sep 2017,Modem dialing on asy 2 #:*98*1#
17:53:45, 08 Sep 2017,Network technology changed to UMTS/HSDPA
17:53:45, 08 Sep 2017,GSM Registration On
17:53:45, 08 Sep 2017,GPRS Registration On
17:53:45, 08 Sep 2017,GPRS Attachment On
17:53:44, 08 Sep 2017,DNS Query Failed on [time.etherios.com]
17:53:37, 08 Sep 2017,Default Route 0 Out Of Service,Activation
17:53:37, 08 Sep 2017,PPP 1 down,LL disconnect
17:53:37, 08 Sep 2017,Modem disconnected on asy 2,1
17:53:35, 08 Sep 2017,GPRS Connection Status:Normal, unspecified
17:53:35, 08 Sep 2017,Network technology changed to LTE
17:53:35, 08 Sep 2017,GSM Registration Off
17:53:35, 08 Sep 2017,GPRS Registration Off
17:53:30, 08 Sep 2017,GPRS: No response to AT
17:53:28, 08 Sep 2017,DTR Up ASY 3
17:53:28, 08 Sep 2017,DTR Up ASY 2
17:53:28, 08 Sep 2017,ASY 3 assigned to usb-2-1 (Telit Wireless Module)
17:53:28, 08 Sep 2017,ASY 2 assigned to usb-2-1 (Telit Wireless Module)
17:53:27, 08 Sep 2017,USB-2 device 2 connected: Telit Wireless Module
17:53:12, 08 Sep 2017,Modem dialing on asy 2 #:*98*1#
17:53:09, 08 Sep 2017,WEB Login OK by username lvl 0
17:53:07, 08 Sep 2017,ETH 0 cable connect
17:53:06, 08 Sep 2017,ETH 0 cable disconnect
17:53:04, 08 Sep 2017,USB-2 device 1 connected: EHCI root hub
17:53:04, 08 Sep 2017,USB-1 device 1 connected: EHCI root hub
17:53:04, 08 Sep 2017,Power control profile 0 activated
17:53:04, 08 Sep 2017,NV Reset[0x44494749,0x6ec9dfff,0x0],Signature
17:53:04, 08 Sep 2017,DNS Query on [www.googleapis.com]
17:53:04, 08 Sep 2017,IP Act_Rq to PPP 1-0: s_ip[192.168.1.100] d_ip[192.168.1.1] d_port[53]
17:53:04, 08 Sep 2017,ETH 0 cable connect
17:53:04, 08 Sep 2017,Power-up[]
17:53:04, 08 Sep 2017,GPRS using SIM 1
17:53:03, 08 Sep 2017,Entropy init OK (6.5)
17:53:02, 08 Sep 2017,Eventlog Counters Reset
asked Sep 11, 2017 in Digi TransPort Cellular by rkoprowski New to the Community (1 point)

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2 Answers

0 votes
from the partial eventlog it looks like the router is trying to connect to cellular network and is trying to authenticate with the provider

17:54:03, 08 Sep 2017,PPP 1 Start IPCP
17:54:03, 08 Sep 2017,PPP 1 Start AUTHENTICATE
17:54:03, 08 Sep 2017,PPP 1 Start LCP
17:54:03, 08 Sep 2017,PPP 1 Start

if you try to load a previous firmware does it work?

if you flashwrite the new firmware to the unit (remember this will wipe the device)

then add APN other cellular information does that work if not

please contact tech support with the debug.txt file

regards

James
answered Sep 12, 2017 by James.Wilson Veteran of the Digi Community (1,225 points)
0 votes
Hi, thanks for the reply. I upgraded the firmware because the router did not work with the older one...

This log file is not "partial"... after the
PPP 1 Start IPCP
the router seems to reboot. It kicks me out from the configuration web page and I need to login again.
The eventlog is being emptied and the whole process starts again until next PPP 1 Start IPCP...
answered Sep 12, 2017 by rkoprowski New to the Community (1 point)
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