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Unable to get a WR11 to connect to Verizon LTE

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The sim card has an unrestricted static ip address assigned to it by Verizon, however, the device never receives an ip address after booting up. I'm trying to figure out if the issue is on Verizon's end or with the device. Here are some logs, let me know if there is any additional data i can post to help troubleshoot:


11:10:42, 23 Aug 2017,GPRS: No response to AT
11:10:27, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:10:17, 23 Aug 2017,PPP 1 down,LL disconnect
11:10:17, 23 Aug 2017,Modem disconnected on asy 2,1
11:10:00, 23 Aug 2017,GPRS: No response to AT
11:09:45, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:09:35, 23 Aug 2017,PPP 1 down,LL disconnect
11:09:35, 23 Aug 2017,Modem disconnected on asy 2,1
11:09:18, 23 Aug 2017,GPRS: No response to AT
11:09:02, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:08:52, 23 Aug 2017,PPP 1 down,LL disconnect
11:08:52, 23 Aug 2017,Modem disconnected on asy 2,1
11:08:49, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:46, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:37, 23 Aug 2017,GPRS: No response to AT
11:08:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:25, 23 Aug 2017,SNTP Client,Retries Exceeded
11:08:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:14, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:08:06, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:57, 23 Aug 2017,WEB Login OK by admin lvl 0
11:07:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:44, 23 Aug 2017,GPRS link failed -> power cycling m,Link Retries
11:07:44, 23 Aug 2017,PPP 1 down,LL disconnect
11:07:44, 23 Aug 2017,Modem disconnected on asy 2,26
11:07:42, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:07:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:32, 23 Aug 2017,PPP 1 down,LL disconnect
11:07:32, 23 Aug 2017,Modem disconnected on asy 2,26
11:07:28, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:07:26, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:23, 23 Aug 2017,ETH 0 cable connect
11:07:18, 23 Aug 2017,PPP 1 down,LL disconnect
11:07:18, 23 Aug 2017,Modem disconnected on asy 2,26
11:07:16, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:07:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:06, 23 Aug 2017,PPP 1 down,LL disconnect
11:07:06, 23 Aug 2017,Modem disconnected on asy 2,26
11:07:03, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:06:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:53, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:53, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:51, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:06:46, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:41, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:41, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:40, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:06:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:30, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:30, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:29, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:06:19, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:19, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:18, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:06:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:08, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:08, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:07, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:06:06, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:57, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:57, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:55, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:05:45, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:45, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:43, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:05:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:33, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:33, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:32, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:05:26, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:22, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:22, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:20, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:05:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:10, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:10, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:09, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:04:59, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:59, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:58, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:04:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:48, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:48, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:47, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:04:46, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:37, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:37, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:35, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:04:25, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:25, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:22, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:04:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:12, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:12, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:09, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:04:06, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:03:59, 23 Aug 2017,PPP 1 down,LL disconnect
11:03:59, 23 Aug 2017,Modem disconnected on asy 2,26
11:03:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:03:54, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:03:51, 23 Aug 2017,GPRS Attachment On
11:03:44, 23 Aug 2017,Default Route 0 Out Of Service,Activation
11:03:44, 23 Aug 2017,PPP 1 down,LL disconnect
11:03:44, 23 Aug 2017,Modem disconnected on asy 2,18
11:03:42, 23 Aug 2017,GPRS: No response to AT
11:03:42, 23 Aug 2017,QMI interface attached to MODEM:0
11:03:40, 23 Aug 2017,ASY 4 assigned to usb-2-1 (Android)
11:03:40, 23 Aug 2017,ASY 3 assigned to usb-2-1 (Android)
11:03:40, 23 Aug 2017,ASY 2 assigned to usb-2-1 (Android)
11:03:40, 23 Aug 2017,USB-2 device 2 connected: Android
11:03:26, 23 Aug 2017,DNS Query on [time.devicecloud.com]
11:03:26, 23 Aug 2017,IP Act_Rq to PPP 1-0: s_ip[0.0.0.0] d_ip[0.0.0.0] d_port[53]
11:03:24, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:03:16, 23 Aug 2017,USB-2 device 1 connected: EHCI root hub
11:03:16, 23 Aug 2017,USB-1 device 1 connected: EHCI root hub
11:03:16, 23 Aug 2017,Power control profile 0 activated
11:03:16, 23 Aug 2017,NV Reset[0x44494749,0x5d77d175,0x0],Signature
11:03:16, 23 Aug 2017,Power-up[]
11:03:16, 23 Aug 2017,GPRS using SIM 1
11:03:16, 23 Aug 2017,Time set/changed OK
00:00:08, 01 Jan 1970,Entropy init OK (6.7)
00:00:07, 01 Jan 1970,Eventlog Counters Reset
asked Sep 19, 2017 in Digi TransPort Cellular by jpnola New to the Community (0 points)

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1 Answer

0 votes
Hi

have you set the APN for the router sometime this helps

could be this

APN: you can use either internet or vzwinternet

also if you can run this command

modemstat ? this will show the state if its connected

are both antennas connceted

regards

James
answered Sep 19, 2017 by James.Wilson Veteran of the Digi Community (1,227 points)
I've tried using both internet and vzwinternet for the APN with no success.  I ran the modemstat ? command using the CLI which produced the following results:

ss640589>modemstat ?
                Outcome: Powered off
                   Time: 23 Aug 2017 11:25:36
             SIM status: Ready (PIN checking disabled)
        Signal strength: -52 dBm
       Radio technology: LTE
   Signal quality (LTE): RSSI -52 dBm, RSRP -83 dBm, RSRQ -10 dB, SINR 3.4 dB
             Radio band: E-UTRA Operating Band 4
                Channel: 2050
           Manufacturer: QUALCOMM INCORPORATED
                  Model: LE910-SVG
                   IMEI: 353238062013601
                    ESN: 80100CA8
                   IMSI: 311480344196282
                    MDN: 5044399361
                  ICCID: 89148000003359187056
               Firmware: 17.00.573  1  [April 07 2014 23:00:00]
       Hardware version: 30000
      Attachment status: Attached
     Registration State: 1 (registered) tac:7E42 ci:01EF060C
                Network: Verizon, 311480
       Preferred system: Auto
            Temperature: 28C
OK


Any further suggestions?
...