Home/Support/Support Forum/WR11 Not Connecting to Verizon LTE
Welcome to Digi Forum, where you can ask questions and receive answers from other members of the community.

WR11 Not Connecting to Verizon LTE

0 votes
Device: TransPort WR11 XT (LTE VZW)
Firmware: 5.2.19.6 (upgraded from an earlier version after I originally couldn't get it to connect).

I have a sim card that has a static, unrestricted ip address assigned to it by Verizon. The WR11 detects the sim card, however never gets the ip address from the Verizon network. I'm trying to figure out if the issue is with the WR11 (my config maybe?) or with Verizon. Here's a snippet of the logs:


11:11:41, 23 Aug 2017,PPP 1 down,LL disconnect
11:11:41, 23 Aug 2017,Modem disconnected on asy 2,1
11:11:24, 23 Aug 2017,GPRS: No response to AT
11:11:09, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:10:59, 23 Aug 2017,PPP 1 down,LL disconnect
11:10:59, 23 Aug 2017,Modem disconnected on asy 2,1
11:10:42, 23 Aug 2017,GPRS: No response to AT
11:10:27, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:10:17, 23 Aug 2017,PPP 1 down,LL disconnect
11:10:17, 23 Aug 2017,Modem disconnected on asy 2,1
11:10:00, 23 Aug 2017,GPRS: No response to AT
11:09:45, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:09:35, 23 Aug 2017,PPP 1 down,LL disconnect
11:09:35, 23 Aug 2017,Modem disconnected on asy 2,1
11:09:18, 23 Aug 2017,GPRS: No response to AT
11:09:02, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:08:52, 23 Aug 2017,PPP 1 down,LL disconnect
11:08:52, 23 Aug 2017,Modem disconnected on asy 2,1
11:08:49, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:46, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:37, 23 Aug 2017,GPRS: No response to AT
11:08:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:25, 23 Aug 2017,SNTP Client,Retries Exceeded
11:08:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:08:14, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:08:06, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:57, 23 Aug 2017,WEB Login OK by admin lvl 0
11:07:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:44, 23 Aug 2017,GPRS link failed -> power cycling m,Link Retries
11:07:44, 23 Aug 2017,PPP 1 down,LL disconnect
11:07:44, 23 Aug 2017,Modem disconnected on asy 2,26
11:07:42, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:07:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:32, 23 Aug 2017,PPP 1 down,LL disconnect
11:07:32, 23 Aug 2017,Modem disconnected on asy 2,26
11:07:28, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:07:26, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:23, 23 Aug 2017,ETH 0 cable connect
11:07:18, 23 Aug 2017,PPP 1 down,LL disconnect
11:07:18, 23 Aug 2017,Modem disconnected on asy 2,26
11:07:16, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:07:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:07:06, 23 Aug 2017,PPP 1 down,LL disconnect
11:07:06, 23 Aug 2017,Modem disconnected on asy 2,26
11:07:03, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:06:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:53, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:53, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:51, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:06:46, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:41, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:41, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:40, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:06:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:30, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:30, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:29, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:06:19, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:19, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:18, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:06:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:06:08, 23 Aug 2017,PPP 1 down,LL disconnect
11:06:08, 23 Aug 2017,Modem disconnected on asy 2,26
11:06:07, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:06:06, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:57, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:57, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:55, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:05:45, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:45, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:43, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:05:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:33, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:33, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:32, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:05:26, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:22, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:22, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:20, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:05:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:05:10, 23 Aug 2017,PPP 1 down,LL disconnect
11:05:10, 23 Aug 2017,Modem disconnected on asy 2,26
11:05:09, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:04:59, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:59, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:58, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:04:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:48, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:48, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:47, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:04:46, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:37, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:37, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:36, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:35, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:04:25, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:25, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:22, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:04:16, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:04:12, 23 Aug 2017,PPP 1 down,LL disconnect
11:04:12, 23 Aug 2017,Modem disconnected on asy 2,26
11:04:09, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:04:06, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:03:59, 23 Aug 2017,PPP 1 down,LL disconnect
11:03:59, 23 Aug 2017,Modem disconnected on asy 2,26
11:03:56, 23 Aug 2017,DNS Query Failed on [time.devicecloud.com]
11:03:54, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:03:51, 23 Aug 2017,GPRS Attachment On
11:03:44, 23 Aug 2017,Default Route 0 Out Of Service,Activation
11:03:44, 23 Aug 2017,PPP 1 down,LL disconnect
11:03:44, 23 Aug 2017,Modem disconnected on asy 2,18
11:03:42, 23 Aug 2017,GPRS: No response to AT
11:03:42, 23 Aug 2017,QMI interface attached to MODEM:0
11:03:40, 23 Aug 2017,ASY 4 assigned to usb-2-1 (Android)
11:03:40, 23 Aug 2017,ASY 3 assigned to usb-2-1 (Android)
11:03:40, 23 Aug 2017,ASY 2 assigned to usb-2-1 (Android)
11:03:40, 23 Aug 2017,USB-2 device 2 connected: Android
11:03:26, 23 Aug 2017,DNS Query on [time.devicecloud.com]
11:03:26, 23 Aug 2017,IP Act_Rq to PPP 1-0: s_ip[0.0.0.0] d_ip[0.0.0.0] d_port[53]
11:03:24, 23 Aug 2017,Modem dialing on asy 2 #:*98*3#
11:03:16, 23 Aug 2017,USB-2 device 1 connected: EHCI root hub
11:03:16, 23 Aug 2017,USB-1 device 1 connected: EHCI root hub
11:03:16, 23 Aug 2017,Power control profile 0 activated
11:03:16, 23 Aug 2017,NV Reset[0x44494749,0x5d77d175,0x0],Signature
11:03:16, 23 Aug 2017,Power-up[]
11:03:16, 23 Aug 2017,GPRS using SIM 1
11:03:16, 23 Aug 2017,Time set/changed OK
00:00:08, 01 Jan 1970,Entropy init OK (6.7)
00:00:07, 01 Jan 1970,Eventlog Counters Reset
asked Sep 19, 2017 in Digi TransPort Cellular by jpnola New to the Community (0 points)

Please log in or register to answer this question.

2 Answers

0 votes
What is the part number of this WR11 device?

Are both of the cellular antennas attached?

Did you specify an "APN"?
answered Nov 9, 2017 by jeremym Veteran of the Digi Community (1,687 points)
0 votes
Hi

this look to be attached so you should see in the modemstat ?

also as Jeremy said have you added the APN

regards

James
answered Nov 10, 2017 by James.Wilson Veteran of the Digi Community (1,227 points)
...