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unexpected reboots anywhereusb/14 and /2

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Hi,

I've been running 2x anywhereUsb/14 and 3x anywhereusb/2 for 2 years straight without any problems.
this week i had 2 reboots of the 5 devices, and then some of the devices do not reconnect, requiring a server reboot. I am using Windows 2008 R2.

using show panic on all of the devices gets the same type of exception:

#> show panic a

Boot(s) since last exception: 1 Number of exceptions detected: 0
Last fault was an exception. ('show panic e')
('set panic c' to clear buffers)

Exception type: 0x52 (Assertion failed)
Parameters: 0x0000090e 0x00000000 0x00000000 0x00000000

Occurred at: "ehci.c" line 2318
Message: Bandwidth[ m ] < MAX_HIGH_SPEED_PERIODIC_BITS

Version: v1.83.1730 Flags: 0x0 Uptime: 4 hours 4 minutes 27 seconds

epc 0x8020a520 status 0x00000001 cause 0x80800000 errepc 0x3c24b140
hi 0x0000270f lo 0x00000001 pc 0x8007e584
r0 0x00000000 r1 0x00000001 r2 0x00000001 r3 0x0000090e
r4 0x00000052 r5 0x802a71bd r6 0x802a71b6 r7 0x0000090e
r8 0x00000000 r9 0x00000000 r10 0x00000000 r11 0x00000001
r12 0x10624dd3 r13 0x806700a8 r14 0x00000000 r15 0x00000000
r16 0xa06b73c0 r17 0x806700a8 r18 0x80952290 r19 0x00000000
r20 0x00000000 r21 0xa06bbe00 r22 0x80780dfc r23 0x00000000
r24 0x0000bb80 r25 0x0000c246 r26 0x80001328 r27 0x8000020c
r28 0x803669c0 r29 0x80670060 r30 0x80670060 r31 0x8007e584

Stack 0x80670088 0x80097258 0x806b58d4 0x00000000
0x00000000 0x0000000f 0x806b5d98 0x00000001
0x80780dfc 0x8007f4dc 0x806700c8 0x80097068
0x806b58d4 0x80780df0 0x00000000 0x00000000
0x00000000 0x80799ca8 0x0000c246 0x00000000
0x00000000 0x00000000 0x00000000 0x00000000
0x00000000 0x00000000 0x806700e8 0x80096d90
0xa06b9080 0xa06b9080 0x80780df0 0x806b58d4
0x80670100 0xffffffff 0x80670100 0x800964e0
0xa06c1b00 0xa06b9080 0x80780dfc 0x80780df0
0x80670128 0x80098778 0x0000ff01 0x0000ff01
0x00000000 0x00000000 0x00000000 0x00000000
0x00000000 0x00000000 0x80670138 0x801ee4b8
0x80780df0 0x8066efdc 0x80670148 0x800984f4
0x806b58d4 0x0000ff01 0x80670160 0x80096ae0
0x806b5b4c 0x806b5b3c 0x80670158 0x80670158
No panic data stored in memory


#>
#> show panic e

Boot(s) since last exception: 1 Number of exceptions detected: 0
Last fault was an exception.
('set panic c' to clear buffers)

Exception type: 0x52 (Assertion failed)
Parameters: 0x0000090e 0x00000000 0x00000000 0x00000000

Occurred at: "ehci.c" line 2318
Message: Bandwidth[ m ] < MAX_HIGH_SPEED_PERIODIC_BITS

Version: v1.83.1730 Flags: 0x0 Uptime: 4 hours 4 minutes 27 seconds

epc 0x8020a520 status 0x00000001 cause 0x80800000 errepc 0x3c24b140
hi 0x0000270f lo 0x00000001 pc 0x8007e584
r0 0x00000000 r1 0x00000001 r2 0x00000001 r3 0x0000090e
r4 0x00000052 r5 0x802a71bd r6 0x802a71b6 r7 0x0000090e
r8 0x00000000 r9 0x00000000 r10 0x00000000 r11 0x00000001
r12 0x10624dd3 r13 0x806700a8 r14 0x00000000 r15 0x00000000
r16 0xa06b73c0 r17 0x806700a8 r18 0x80952290 r19 0x00000000
r20 0x00000000 r21 0xa06bbe00 r22 0x80780dfc r23 0x00000000
r24 0x0000bb80 r25 0x0000c246 r26 0x80001328 r27 0x8000020c
r28 0x803669c0 r29 0x80670060 r30 0x80670060 r31 0x8007e584

Stack 0x80670088 0x80097258 0x806b58d4 0x00000000
0x00000000 0x0000000f 0x806b5d98 0x00000001
0x80780dfc 0x8007f4dc 0x806700c8 0x80097068
0x806b58d4 0x80780df0 0x00000000 0x00000000
0x00000000 0x80799ca8 0x0000c246 0x00000000
0x00000000 0x00000000 0x00000000 0x00000000
0x00000000 0x00000000 0x806700e8 0x80096d90
0xa06b9080 0xa06b9080 0x80780df0 0x806b58d4
0x80670100 0xffffffff 0x80670100 0x800964e0
0xa06c1b00 0xa06b9080 0x80780dfc 0x80780df0
0x80670128 0x80098778 0x0000ff01 0x0000ff01
0x00000000 0x00000000 0x00000000 0x00000000
0x00000000 0x00000000 0x80670138 0x801ee4b8
0x80780df0 0x8066efdc 0x80670148 0x800984f4
0x806b58d4 0x0000ff01 0x80670160 0x80096ae0
0x806b5b4c 0x806b5b3c 0x80670158 0x80670158

Has anyone had this error before? how can i solve it?

thanks
Alex
asked Nov 22, 2017 in USB by alexandre.domingues New to the Community (0 points)

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1 Answer

0 votes
I suggest updating the AWUSB firmware, as 1.83 is an older version. Does this issue still happen after updating the AWUSB firmware?
answered Dec 8, 2017 by jeremym Veteran of the Digi Community (1,673 points)
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