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DDNS won't connect

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Hi,

I have and issue with DDNS settings with out new Digi Transport WR21.
I have this message in evenlog: DynDns 0 update fail no connect

There is somethings need to do other than DDNS settings?

Note that I have no problem with our about 45 Digi wan connect modem.

Thanks for your help
asked Mar 28, 2018 in Digi TransPort Cellular by petehm New to the Community (9 points)

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5 Answers

0 votes
Hi

that error message means the router failed to connect to the service for some reason.

this could be down to the service you are trying to use and the configuration.

first check you can ping the URL/ hostname of service

if you get a responce then move on to checking the configuration of the DDNS

you could then switch on the Anyliser and use the ip address of the service and see what communications there are between the router and service.

other than that i would talk to tech support with a debug.txt and if you can catch trace of the communications

regards

James
answered Mar 29, 2018 by James.Wilson Veteran of the Digi Community (1,173 points)
0 votes
oups
ok
I send it to tech support.
answered Mar 29, 2018 by petehm New to the Community (9 points)
edited Aug 30, 2018 by petehm
0 votes
Thanks for reply.

I really don't understand why it won't connect to DYN.
How can I send to you debug.txt?

thnaks
answered Mar 29, 2018 by petehm New to the Community (9 points)
0 votes
Hi!

I still have problems configuring the DDNS at Dyn.com in the WR21 modem.
I repeat, we have nearly 45 Digi connect WAN 3G IA modem that works very well with Dyn.com.
Since we buy Digi WR21, with the same DYN configuration it doesn't work.
What is the difference in DDNS between the Digi connect WAN 3G IA and the WR21?

I'm desperate, please help!!
thanks
answered Aug 30, 2018 by petehm New to the Community (9 points)
0 votes
Hi,

I think I found it.
I saw in a video that the person put "DynDNS DDNS System" at Custom DNS instead of Dynamic DNS
since then has worked, but I don't understand.
thanks
answered Aug 30, 2018 by petehm New to the Community (9 points)
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