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How can I configure a PortServer TS 4 H MEI if the Digi device discovery Software does not find it?

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I can´t configure the digi because the software can´t find it, how can i configure it without the software or how can the software can reach the digi?it is a PortServer TS 4 H MEI
asked Jun 28, 2018 in Modbus and Industrial Automation by Apok New to the Community (0 points)

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1 Answer

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You generally need to disable your Windows 'firewall' temporarily when you use the 'device discovery' tool. Since the tool sends a UDP 'multicast' request to 'all digi product', and the TS4 returns a UDP 'unicast' response only to your computer's IP, most firewalls WILL NOT treat the TS4 response as an expected/anticipated response, but as an attack & silently discard it.
answered Jul 17, 2018 by Coralyn Seasoned Professional (150 points)
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