Can't get Rabbitcore module to connect to Device Cloud when set to static IP

Question

I have an RCM6760 which I need to be able to configure the ethernet port during runtime for DHCP or Static IP. In either mode I need to be able to connect the RCM with Device Cloud. The issue I am having is I can not get the RCM to connect to Device Cloud when in Static mode. It works great in DHCP but will never connect in Static mode. I am able to ping the RCM when in Static mode and it is at the IP address I set it to but will not show up on the Device Cloud. Any guidance is greatly appreciated.

Answer 1

It sounds like your network configuration has the wrong default gateway or netmask setting. With the same settings, can the module ping a server outside of the local network? If you try the HTTP client sample, can you connect to a remote web server?

Please post IP address, default gateway, network mask and DNS server settings when using DHCP versus using static configuration.

You could enable the IP_VERBOSE macro (or some of the Device Cloud related macros) in your program to see if you get debug messages that might help you determine the failure cause.