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Restoring a backup on different modem disable passwords

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After configuring and creating a backup of the configuration file on a local WR31, the backup was sent to a remote location, and the file restored on a different modem but same model (WR31).

After restoring on the remote modem, the user was not able to login via the Web interface; it seemed the password were not valid anymore on the new modem.

- Is this behavior the expected?
- Can I restore a configuration created in one modem, on a different modem, and expect to work?

Thank you
asked May 8, 2019 in Digi TransPort by cristian_rk New to the Community (0 points)

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1 Answer

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While there could be a variety of causes, the most likely reason for such an issue is using password encryption. Encryption uses the router's physical hardware footprint to generate a unique key. If restored to a different router, the hardware footprint is different, and that key will not work.

Try reconfiguring your router and ensure that password encryption is turned off. Then attempt the backup / restore operation.

answered May 29, 2019 by randallkerr New to the Community (1 point)