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WR11XT No Service LED

0 votes
Hi,
I have a WR11XT that is not getting service. I have a second unit, that works fine, so I know it is not the SIM. I have updated firmware to most recent on both units. Signal LED is green, but no Service LED. Any thoughts?
TIA
asked Oct 28, 2019 in Digi TransPort Cellular by Sandymctyre New to the Community (0 points)

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3 Answers

0 votes
Good Afternoon,

Can you post the output of the following command?

'modemstat ?'
answered Nov 22, 2019 by digi.jpac Community Contributor (65 points)
0 votes
Hello! Seem to have the same issue here, below is output from modemstat ?.

I have also tested the SIM to ensure the issue doesn't lie there.

Outcome: Got modem status OK:
Time: 25 Jan 2018 17:15:56
SIM status: Ready (PIN checking disabled)
Signal strength: -71 dBm
Radio technology: LTE
Signal quality (LTE): RSSI -71 dBm, RSRP -104 dBm, RSRQ -16 dB, SINR -8.0 dB
Radio band: E-UTRA Operating Band 20
Channel: 6200
Manufacturer: QUALCOMM INCORPORATED
Model: LE910-EUG
IMEI: 359852050047868
IMSI: 240020005593629
MDN: Not provisioned
ICCID: 8946071106130036802
Firmware: 17.00.523 1 [July 14 2014 23:00:00] Hardware version: 20004
GPRS Attachment Status: Attached
GPRS Registration: Registered, home network tac:044E ci:0A517316
Preferred system: Auto
Temperature: 41C OK
answered Mar 27 by frekn0 New to the Community (2 points)
0 votes
Hi and welcome to Digi Support Forums.

I would suggest to get in touch with our Support team directly at tech.support@digi.com to troubleshoot this issue further.
Please make sure to attach a debug.txt to your email: http://ftp1.digi.com/support/documentation/QN_024_Extracting%20the%20debug.txt%20file%20from%20a%20Digi%20TransPort%20or%20Sarian%20router.pdf

Thank you
Regards

Alex
Digi Technical Support Engineer
answered Mar 30 by alexbdigi Community Contributor (56 points)
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