XCTU win10 install problem

Question

Hi,
Impossible to finish the install of XCTU. Setup goes to 90% and after Setup Not Responding.
In log viewer, I can find information about Problem Signature

Hope someone could find the problem.

Thanks

Configuration:
Windows 10 Pro 1909 (tested also with 1903) -- 10.0.18362.2
XCTU 40003026_X.exe
----
I'm the system administrator and Windows is licensed and activated.

Answer 1

You need to be logged in as the system administrator and have a licensed version of Windows.

Answer 2

Hi,
Thanks mvut, but the problem is not here.

My computers under win 10 Pro stop installation here (I followed it in %temp% in bitrock_installer.log file):

...
Unpacking \Users\Coet\AppData\Local\Digi\XCTU-NG\plugins\com.digi.xctung.xbee_6.4.4.jar
Unpacking \Users\Coet\AppData\Local\Digi\XCTU

and stops like this.

----

In my other computers which allow complete installation, I have:
...

Unpacking C:\Users\yves\AppData\Local\Digi\XCTU-NG\plugins\com.digi.xctung.xbee_6.4.4.jar
Unpacking C:\Users\yves\AppData\Local\Digi\XCTU-NG\plugins\org.eclipse.swt.win32.win32.x86_3.105.3.v20170228-0512.jar
Unpacking C:\Users\yves\AppData\Local\Digi\XCTU-NG\plugins\com.digi.ubloxeasyflash_1.0.1\EasyFlash\mfc100d.dll
Unpacking C:\Users\yves\AppData\Local\Digi\XCTU-NG\plugins\com.digi.ubloxeasyflash_1.0.1\EasyFlash\mfc100.dll
Unpacking C:\Users\yves\AppData\Local\Digi\XCTU-NG\jre\bin\client\jvm.dll
Unpacking C:\Users\yves\AppData\Local\Digi\XCTU-NG\jre\lib\charsets.jar
Unpacking C:\Users\yves\AppData\Local\Digi\XCTU-NG\jre\lib\resources.jar
Unpacking C:\Users\yves\AppData\Local\Digi\XCTU-NG\jre\lib\rt.jar
Directory already exists: C:\Users\yves\AppData\Local\Digi\XCTU-NG
Creating directory C:\Users\yves\AppData\Local\Digi\XCTU-NG\doc
Unpacking files
Unpacking C:\Users\yves\AppData\Local\Digi\XCTU-NG\doc\Release_Notes.txt
Unpacking C:\Users\yves\AppData\Local\Digi\XCTU-NG\doc\Release_Notes.pdf
Unpacking C:\Users\yves\AppData\Local\Digi\XCTU-NG\doc\License_Agreements.txt
Creating Desktop Shortcut for XCTU
Creating Uninstaller
Creating uninstaller 25%
Creating uninstaller 50%
Creating uninstaller 75%
Creating uninstaller 100%
Uninstaller icon changed
Installation completed

I verified that the installation in my computers under win 10 PRO install all the files and directories, even if I have not these lines in the bitrock_installer.log

But I have no "Desktop Shortcut for XCTU", uninstaller.exe has 0 byte and so it's impossible to install the drivers after.

Thanks if someone can help.

Goupil

Answer 3

I'm having the same problem. I'm trying to update an XB3M1 that I've got uptodate on an older Window10 to Version 11413.
I've used XCTU on a number of other computers, but installing on a new Windows10 pro, this has been very time consuming and just not worked. Painful. Not clear why.
I have a Maxstream XBIB board, and its detected on my older systems, but not on the new Windows10 Pro
Windows10 Pro 1909 OS Build 18363.900
Renamed to "XCTU v651 40003026_Z.exe" and installed with Admin privilege.