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realport does not connect

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asked Jan 23, 2020 in Realport by GStegemann New to the Community (2 points)

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2 Answers

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Please open a case with Digi Support. You can do this by sending an email with details to tech.support@digi.com
The problem description in detail, product, serial number, and firmware revision would all be helpful to include.

Digi Technical Support Engineer
answered Jan 28, 2020 by ronk Seasoned Professional (206 points)
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Thanks for your response.

Before creating a support case I have to ask my customer for the technical details.

Things I already know:

- Digi RealPort Driver Version Version 4.8.488.0, PN 40002549 Rev. H.

- OS migrated from Windows Server 2008 R2 to Windows Server 2016

I will come back as soon as I have collected all the details.

Best regards,
Gerhard Stegemann
answered Feb 18, 2020 by GStegemann New to the Community (2 points)