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digi one iap

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Hello. I have a Digi One IAP successfully connected to a Caterpillar EMCP 3.3 Genset generator system.
2 wire setup. I have the exact same generator setup at another site and cannot get the Digi to poll modbus data. I can move the gateway to the working generator and it communicates fine. I can ping and get on the web gui fine. LED's appear to be the same as the working unit.

Any ideas on what the issue may be or something I can try?
asked Feb 4 in Modbus and Industrial Automation by benleeper60 New to the Community (0 points)

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1 Answer

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Hello Ben,

No immediate replies we can think of. This will require further in-depth troubleshooting. Please open a case by sending an email to tech.support@digi.com


Digi International Tech Support
answered Feb 7 by ronk Seasoned Professional (184 points)