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DIGI WR11 GPRS Registration denied

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I'm trying to configure a new DIGI WR11 with Verizon, but, having a problem getting a service. Below is the output from modemstat ? Please suggest any steps to troubleshoot.

FYI - The service provider had provisioned the SIM with the DIGI serial number.

Outcome: Timeout reading modem status
Time: 23 Apr 2019 14:47:48
SIM status: Not Ready
Signal strength: -59 dBm
Manufacturer: Telit
Model: LE910-NA1
Firmware: 20.00.015
IMEI: 357766099831476
Phone number: ERROR
Preferred system: LTE
GPRS Attachment Status: ERROR
GPRS Registration: Registration denied
Network Technology: ERROR
Connection Status: Normal, unspecified
Temperature: 27C
asked Mar 2, 2020 in Digi Connect Cellular by reachthilak New to the Community (0 points)

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1 Answer

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Hi and welcome to Digi Forums.

From the modemstat it seems the SIM is not detected.
I would first suggest you to check again with the carrier if it is an active SIM, and also please be sure is inserted correctly.

If this still doesn't help, please contact us at tech.support@digi.com for further investigation.

Please include in your requests a complete debug.txt file and all troubleshooting steps done so far, so we can speed up the analysis.


Digi Technical Support Team
answered Mar 5, 2020 by annydigi Community Contributor (96 points)