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WR54 management console unreachable after a while

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Hi there. I've got a new WR54 configured since few days. This device has issues. When configuring or modifying parameters you need to click on APPLY. When I am doing so Nothing happens and the blue square Apply button is still blue. I need to refresh the web page and whith a little help (or chance) it did the trick. Second - a more serious pb - after a while when i try to connect to the mgt interface (https) the device seems unreachable until a timeout. However a ping to the Lan port is ok. Weird. The only thing I can do is a device reset then I need to re configure it until next pb - which is 1 or 2 hours later. Any help appreciated here. Philippe
asked Apr 20 in Digi TransPort by tronegedena New to the Community (1 point)
reshown Apr 21 by tronegedena

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2 Answers

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Hi and welcome to Digi Forums.

Is your device running the latest firmware version? If not, please upgrade it and see if the stability improves (or goes away): https://www.digi.com/support/productdetail?pid=5645&type=firmware

If you are still having issues, this will be better handled directly via our support at tech.support@digi.com . Please attached a show-techsupport log from your device, see details here: http://ftp1.digi.com/support/documentation/LR_QN04_show_tech_support.pdf

Thank you

Digi Technical Support Engineer
answered Apr 20 by alexbdigi Community Contributor (56 points)
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Hi Alex,

Yes during configuration process I had the WR54 firmware updated to the latest release

Apparently by using SSH I was able to double check the Wan's and Lan's setup. It's good

For some reasons the WebUI did not answer any browser request. Eventually I did a reset last night and today the device is under …. monitoring. I'll see how things are going within the next days.

Thank you for your quick answer

answered Apr 21 by tronegedena New to the Community (1 point)