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Can't communicate with Switch through Digi One SP

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I have ran the loopback test and it was successful. (able to type into black screen without receiving any errors)

I am able to get into the switch console through Serial-USB into my laptop.

When I connect the Digi One SP to my laptop and then the switch into the Digi One SP serial port. I am unable to communicate through it.

After running RealPort setup. COM5 appears in Device manager. When I putty into COM5, the screen is just black, no prompts, no interface, no errors, nothing.

How do I get this working?

I have tried different approached for hours to no success.

Thanks
asked May 8 in Realport by Gamblers New to the Community (0 points)

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