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Can't access to setup

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Hi, I have a new Digi WR21 modem, when I try to do setup by enter the default 'username' and 'password', it won't allow me to login to setup and keep loop back to login page without error. Seem HTTPS vs HTTP issue, how can I fixed that? My PC is new Win10 machine, browser are updated.

Thanks.
asked Jun 8 in Digi TransPort Cellular by b5tob7 New to the Community (1 point)

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1 Answer

0 votes
Hi and welcome to Digi Forum.

most recent HW models have a unique password printed on the label, so I would suggest to check and if you have, please try with that.
Also, depending on the firmware loaded into your WR21, the default username may be "admin" instead of username.

Then, if still issues, please try in an incognito mode and/or erasing the cache of the browser.

For any further help, please review our support options on our website: https://www.digi.com/support

Regards

Anny
Digi Technical Support Team
answered Jun 9 by annydigi New to the Community (29 points)
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