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DIGI WR21 is not connecting to internet using Bell Private static IP, but connects to private public IP!

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We have multiple DIGI WR21 trying to connect them to Bell Private static IP using special APN but it does not connect.
if we use generic APN it does connect to Private Public IP though.
FW: 8.1.0.1
we have spent more than 3 days with no resolution.
What could be the issue?
asked Jun 11, 2020 in Digi Connect Cellular by rdorafshani New to the Community (0 points)

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1 Answer

0 votes
Hello, and Welcome to Dgi Forum,
I would recommend contacting your service provider and verify that account is set up correctly.
Also, open support case with Digi Tech Support if you need further troubleshooting

Mike S.
Digi Tech Support
answered Jun 18, 2020 by shatman Community Contributor (111 points)
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