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XCTU failed at start

0 votes
Hi everyone,
When i try to start X-CTU, a pop up box with error appear showing the .log path file.
below the text:

!SESSION 2020-08-04 12:14:06.121
eclipse.buildId=unknown
java.version=1.8.0_131
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=es_ES
Framework arguments: -clearPersistedState
Command-line arguments: -os win32 -ws win32 -arch x86 -clearPersistedState

!ENTRY org.eclipse.ui 2 2 2020-08-04 12:14:45.972
!MESSAGE Perspective with name 'Configuration perspective' and id 'com.digi.xctung.perspectives.configurationPerspective' has been made into a local copy

!ENTRY org.eclipse.ui 2 2 2020-08-04 12:14:46.341
!MESSAGE Invalid preference category path: org.eclipse.equinox.internal.p2.ui.sdk.ProvisioningPreferencePage (bundle: org.eclipse.equinox.p2.ui.sdk.scheduler, page: org.eclipse.equinox.internal.p2.ui.sdk.scheduler.AutomaticUpdatesPreferencePage)

!ENTRY org.eclipse.osgi 4 0 2020-08-04 12:14:48.233
!MESSAGE Application error
!STACK 1
org.eclipse.swt.SWTError: No more handles
at org.eclipse.swt.SWT.error(SWT.java:4559)
at org.eclipse.swt.SWT.error(SWT.java:4448)
at org.eclipse.swt.SWT.error(SWT.java:4419)
at org.eclipse.swt.widgets.Widget.error(Widget.java:482)
at org.eclipse.swt.widgets.TaskBar.createHandle(TaskBar.java:103)
at org.eclipse.swt.widgets.TaskBar.<init>(TaskBar.java:96)
at org.eclipse.swt.widgets.Display.getSystemTaskBar(Display.java:2605)
at org.eclipse.ui.internal.StandardTrim.createProgressBar(StandardTrim.java:72)
at org.eclipse.................

!ENTRY org.eclipse.ui.workbench 4 2 2020-08-04 12:14:48.278
!MESSAGE Problems occurred when invoking code from plug-in: "org.eclipse.ui.workbench".
!STACK 0
org.eclipse.swt.SWTException: Widget is disposed
at org.eclipse.swt.SWT.error(SWT.java:4533)
at org.eclipse.swt.SWT.error(SWT.java:4448)
at org.eclipse.swt.SWT.error(SWT.java:4419)
at org.eclipse.swt.widgets.Display.error(Display.java:1262)
at org.eclipse.swt.widgets.Display.checkDevice(Display.java:747)
at org.eclipse.swt.widgets.Display.getActiveShell(Display.java:1481)
at org.eclipse.ui.internal.services.WorkbenchSourceProvider.getActiveWindow(WorkbenchSourceProvider.java:426)
at org.eclipse.ui.internal.services.WorkbenchSourceProvider.updateActivePart(WorkbenchSourceProvider.java:458)
........................
asked Aug 4 in Console Servers by XENPAUL New to the Community (3 points)

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2 Answers

0 votes
Hello XENPAUL,

I'm afraid we will need more information to find a way to address your issue.

- What version of XCTU are you trying to start?
- What Windows version do you use?
- Would it be possible to get the full .log file of your XCTU installation? It is located at <xctu_installation_path>/workspace/.metadata/.log
- Have you tried to perform a fresh installation (from scratch) of the latest version of XCTU? Download link: https://www.digi.com/products/embedded-systems/digi-xbee/digi-xbee-tools/xctu#productsupport-utilities

Regards!
answered Aug 5 by diegoe New to the Community (44 points)
0 votes
Hi Diegoe, Thanks for your help:
- The last one for windows posted (6.5.1 x86/x64)
- Windows 7 PRO SP1 32b
- I cannot attach the file and its size is too large to transcribe it in full here.
I add that after the installation, the soft started only once but after closing it, it could never again.
I have noticed that the previous version: 6.3.8 Build ID: 20170518-2, was not automatically uninstalled and is still functional.

Thanks again
answered Aug 6 by XENPAUL New to the Community (3 points)
Diegoe,
The issue was solved executing it like administrator.
Regards
Xen
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