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Digi Remote Manager Health status In Error

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We have a large amount of Digi Connects in the field, and after about 2 days their health status shows in error, warn in about 1 day. The devices are still connected, and if we send a Ping to them they come back has healthy, even if we connect to the remote console they will then come back as healthy.

Is there a setting we need to change to show that they are still healthy? Under the Remote management of the settings we have TCP Keep Alives Enabled
asked Sep 30, 2020 in Device Manager by jashworth New to the Community (0 points)

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