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password recovery

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We have a brand new WR11 and for some reason the default username and password is not working. we also tried to reset the device but still no luck. We have 13 of these WR11's and this is the first time we are not able to login to it. Is there any other ways to get the password reset?

Thank you,
Tony Garcia
916.757.5517
asked Oct 29, 2020 in Digi TransPort Cellular by tgarcia916 New to the Community (0 points)

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1 Answer

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Hi Tony and welcome to Digi Forum.

If yours is a brand new unit, it should have a unique passowrd on the label, so you would need to use that one to login. As username, it depends on the firmware, but most probably you would need to use "admin".

See pag. 2 of latest release notes for any further detail: https://ftp1.digi.com/support/firmware/transport/ftp/latest/93000812_AG.pdf

If you still have issues, please send an email to tech.support@digi.com with all details so we can further assist.

Thanks!

Anny,
Digi Technical Support Team
answered Oct 30, 2020 by annydigi Community Contributor (96 points)
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