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Can't ping other routers

0 votes
I have routers on Verizon fixed IP addresses that can't ping each other. They are set to IP pass-through but they act the same even if not. I can ping IPs in other C IPs, just not in mine. Any thoughts?
asked Jan 7, 2021 in Digi TransPort Cellular by mcolombo New to the Community (1 point)

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3 Answers

0 votes
Dear customer,

thanks for your question!

In order to better help you, we would need to know which model of router you are referring to.
Also, we would need to check the configuration and the status of the two routers involved in the setup.
I would suggest you to please send an email to tech.support@digi.com with the above details as well as SN/IMEI of the units for warranty check.
This will create a case on our portal and we will be able to better assist you.

Please also review our support options here: https://www.digi.com/support

Best Regards,

Digi Technical Support Team
answered Jan 19, 2021 by annydigi Community Contributor (96 points)
0 votes
Please post debug.txt from the router and IP addresses you are pinging from and to
answered May 6, 2021 by shatman Community Contributor (111 points)
0 votes
This problem has been fixed.
answered May 7, 2021 by mcolombo New to the Community (1 point)