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Portserver TS 4 MEI, Can't log in

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I'm trying to install x2 PortServers (TS4MEI), however I can't log into the device using the default 'dbps' password. I get "Authentication Failure (code 1)"

Both devices are new and I've never had this issue before. If I do a factory reset the problem still exists. Is there anything else I can try?
asked Mar 3, 2021 in Realport by dtetley New to the Community (0 points)

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1 Answer

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Hi and welcome to Digi forum.

If the device is new, it should have a unique password on the label. In this case you should be able to login using:

User name: root
Default password: The unique default password printed on the label

See also: https://www.digi.com/resources/documentation/digidocs/90000583/default.htm#reference/r_assumptions.htm%3FTocPath%3DConfigure%2520network%2520and%2520serial%2520ports%7C_____1

If you have still issues, please look at our support options here: https://www.digi.com/support.


Digi Tech Support team
answered Mar 3, 2021 by annydigi Community Contributor (96 points)