How to reset console manager device password ?

Question

Hello, Everyone

Good afternoon.

We have Digi CM 16 device in our data center. But the resigned tech did not tell us how to access it.

So I am thinking to reset its password.

Can anyone advise me how to reset this device password ?

Regards,

Feng

Answer 1

Hi Feng,

There are no backdoor logins or other ways of accessing the device if you've lost the root password. If credentials to access the Digi CM16 are unknown, the only way to regain access is to Factory Default the Digi CM16, at which point you'll be able to access it using the Factory Default username/password combo.

The process to factory default your product is found on page 148 here:

https://www.digi.com/resources/documentation/digidocs/pdfs/90000301-88.pdf

The factory default username/password are listed in the Quick Start Guide located here:

https://www.digi.com/resources/documentation/DigiDocs/pdfs/90000300-88.pdf