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WR 31 is takes a few hours to connect

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I have a Digi WR31 configured for an LTE network. It can take up to 12 hours for a successful network connection. When the modem connects, the signal strength and signal quality is excellent. Below is a log of the latest connection.

00:36:29, 21 May 2021,Default Route 0 Available,Activation
00:36:29, 21 May 2021,PPP 1 up
00:36:29, 21 May 2021,PPP 1 Start
00:36:29, 21 May 2021,Modem connected on asy 2
00:36:29, 21 May 2021,GPRS: Context activation successful
00:36:28, 21 May 2021,GPRS: Activating context 3
00:36:27, 21 May 2021,Modem dialing on asy 2 #:*98*1#
00:36:17, 21 May 2021,PPP 1 down,LL disconnect
00:36:17, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:36:17, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:36:17, 21 May 2021,GPRS: Activating context 3
00:36:15, 21 May 2021,Modem dialing on asy 2 #:*98*1#
00:36:05, 21 May 2021,PPP 1 down,LL disconnect
00:36:05, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:36:05, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:36:05, 21 May 2021,GPRS: Activating context 3
00:36:04, 21 May 2021,Modem dialing on asy 2 #:*98*1#
00:35:54, 21 May 2021,PPP 1 down,LL disconnect
00:35:54, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:35:54, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:35:54, 21 May 2021,GPRS: Activating context 3
00:35:53, 21 May 2021,Modem dialing on asy 2 #:*98*1#
00:35:43, 21 May 2021,PPP 1 down,LL disconnect
00:35:43, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:35:43, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:35:43, 21 May 2021,GPRS: Activating context 3
00:35:41, 21 May 2021,Modem dialing on asy 2 #:*98*1#
00:35:31, 21 May 2021,PPP 1 down,LL disconnect
00:35:31, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:35:31, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:35:31, 21 May 2021,GPRS: Activating context 3
00:35:30, 21 May 2021,Modem dialing on asy 2 #:*98*1#
00:35:20, 21 May 2021,PPP 1 down,LL disconnect
00:35:20, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:35:20, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:35:19, 21 May 2021,GPRS: Activating context 3
00:35:18, 21 May 2021,Modem dialing on asy 2 #:*98*1#
00:35:08, 21 May 2021,PPP 1 down,LL disconnect
00:35:08, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:35:08, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:35:08, 21 May 2021,GPRS: Activating context 3
00:35:06, 21 May 2021,Modem dialing on asy 2 #:*98*1#
00:34:56, 21 May 2021,PPP 1 down,LL disconnect
00:34:56, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:34:56, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:34:56, 21 May 2021,GPRS: Activating context 3
00:34:35, 21 May 2021,Modem dialing on asy 2 #:*98*1#
00:34:25, 21 May 2021,GPRS Registration On
00:34:25, 21 May 2021,PPP 1 down,LL disconnect
00:34:15, 21 May 2021,DTR Up ASY 3
00:34:15, 21 May 2021,DTR Up ASY 4
00:34:15, 21 May 2021,DTR Up ASY 2
00:34:15, 21 May 2021,ASY 3 assigned to usb-2-1 (FIH7160)
00:34:15, 21 May 2021,ASY 4 assigned to usb-2-1 (FIH7160)
00:34:15, 21 May 2021,ASY 2 assigned to usb-2-1 (FIH7160)
00:34:15, 21 May 2021,USB-2 device 2 connected: FIH7160
00:34:15, 21 May 2021,PPP 1 down,LL disconnect
00:34:14, 21 May 2021,DTR Down ASY 3
00:34:14, 21 May 2021,DTR Down ASY 4
00:34:14, 21 May 2021,DTR Down ASY 2
00:34:14, 21 May 2021,ASY 3 unassigned
00:34:14, 21 May 2021,ASY 4 unassigned
00:34:14, 21 May 2021,ASY 2 unassigned
00:34:14, 21 May 2021,USB-2 device 2 disconnected: Has devices attached
00:34:00, 21 May 2021,PPP 1 down,LL disconnect
00:33:48, 21 May 2021,PPP 1 down,LL disconnect
00:33:41, 21 May 2021,DTR Up ASY 3
00:33:41, 21 May 2021,DTR Up ASY 4
00:33:41, 21 May 2021,DTR Up ASY 2
00:33:41, 21 May 2021,ASY 3 assigned to usb-2-1 (FIH7160)
00:33:41, 21 May 2021,ASY 4 assigned to usb-2-1 (FIH7160)
00:33:41, 21 May 2021,ASY 2 assigned to usb-2-1 (FIH7160)
00:33:41, 21 May 2021,USB-2 device 2 connected: FIH7160
00:33:38, 21 May 2021,PPP 1 down,LL disconnect
00:33:37, 21 May 2021,USB-2 device 2 disconnected: No devices attached
00:33:35, 21 May 2021,USB-2 device 2 connected: product 0x0716
00:33:33, 21 May 2021,DTR Down ASY 3
00:33:33, 21 May 2021,DTR Down ASY 4
00:33:33, 21 May 2021,DTR Down ASY 2
00:33:33, 21 May 2021,ASY 3 unassigned
00:33:33, 21 May 2021,ASY 4 unassigned
00:33:33, 21 May 2021,ASY 2 unassigned
00:33:33, 21 May 2021,USB-2 device 2 disconnected: Has devices attached
00:33:28, 21 May 2021,PPP 1 down,LL disconnect
00:33:28, 21 May 2021,GPRS link failed -> power cycling m,Link Retries
00:33:28, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:33:28, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:33:28, 21 May 2021,GPRS: Activating context 3
00:33:26, 21 May 2021,Modem dialing on asy 2 #:*98*1#
00:33:16, 21 May 2021,PPP 1 down,LL disconnect
00:33:16, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:33:16, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:33:16, 21 May 2021,GPRS: Activating context 3
00:33:15, 21 May 2021,Modem dialing on asy 2 #:*98*1#
00:33:05, 21 May 2021,PPP 1 down,LL disconnect
00:33:05, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:33:05, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:33:05, 21 May 2021,GPRS: Activating context 3
00:33:04, 21 May 2021,Modem dialing on asy 2 #:*98*1#
00:32:54, 21 May 2021,PPP 1 down,LL disconnect
00:32:54, 21 May 2021,Modem disconnected on asy 2,Call request failed
00:32:54, 21 May 2021,GPRS: Context 3 AT#CEERNETEXT response: 252,7,311,480
00:32:54, 21 May 2021,GPRS: Activating context 3
00:32:52, 21 May 2021,Modem dialing on asy 2 #:*98*1#
asked May 24 in Digi TransPort by micahwong New to the Community (0 points)

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1 Answer

0 votes
Hi and Welcome to Digi Support Forums

I would suggest to ensure you are running the latest firmware version, which can be found here:https://www.digi.com/support-old/productdetail?pid=5610&type=firmware

And I would suggest to try this process: https://www.digi.com/support-old/knowledge-base/configure-a-transport-router-with-an-lte-module-to

If this does not help, please reach out to tech.support@digi.com and make sure to attach a debug.txt: http://ftp1.digi.com/support/documentation/QN_024_Extracting%20the%20debug.txt%20file%20from%20a%20Digi%20TransPort%20or%20Sarian%20router.pdf

Thank you

Regards

Alex
Digi Technical Support
answered May 24 by alexbdigi Community Contributor (64 points)
Thank you for your response but it did not resolve my issue.  I've submitted a support ticket per your recommendation.
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