Home/Support/Support Forum/AnywhereUSB 2+ automatically reset to factory FW version
Welcome to Digi Forum, where you can ask questions and receive answers from other members of the community.

AnywhereUSB 2+ automatically reset to factory FW version

0 votes
Hi,

We have installed on AWUSB FW version AnywhereUSB2-21.2.39.67.bin and then turn it off for about 2 months. When we turn it back on, noticed that the manager 40003045_Win64_10.1.23.171_H.exe couldn't connect to it. Then I went into via web-service with the static ip, saw the firmware version was not the same version that was installed. It reset to the factory.

We tried to re-flashed the AnywhereUSB2-21.2.39.67.bin, but manager still couldn't recognized.

I am appreciated for any hint to resolve it.
asked Jul 14 in Device Manager by vanthien New to the Community (4 points)

Please log in or register to answer this question.

1 Answer

0 votes
Hello vanthien,

You posed your question under Digi Remote Manager, which is Digi's cloud based remote manager. The manager you are referring to is the AnywhereUSB Manager.

You should ask your question under the USB category as this will get you to those experts.

As an alternative, you can open up a Tech Support case by emailing tech.support@digi.com.
answered Aug 2 by Peterss41 New to the Community (44 points)
...