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Repair of Portserver TS MEI 4 port. I seem to be unable to get any response from digi at all.

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asked Jul 26, 2021 in Portserver TS by user2571 New to the Community (2 points)

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3 Answers

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You need to contact support and give them the Sales Order# or the serial# this will determine if your product is still under warranty.
Below is the RA policy.
https://www.digi.com/support/return-authorization-policy

and warranty registration page;
https://www.digi.com/support/warranty
answered Jul 26, 2021 by Campbell Veteran of the Digi Community (914 points)
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Well I have done what you suggest. I am unable to get any response at all. I do know the unit will not be warranty. I would still like to get it repaired if possible.
answered Jul 26, 2021 by user2571 New to the Community (2 points)
The PortServer has a five year warranty.  I'm not sure what the warranty status is on your unit but this is based on the serial number.  You need to open a ticket with Digi and if you do not have a contract it could take up to 24 hours to get a response.
commented Jul 26, 2021 by Campbell Veteran of the Digi Community (914 points)
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The portserver is likely 10 yrs old. I have sent the serial number and the part number in an email to support. It has been 2 wks. So no answer in 24 hrs. So maybe they wont repair if not on warranty?
answered Jul 27, 2021 by user2571 New to the Community (2 points)
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