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Lost device default password label

0 votes
I am considering upgrading to use DIGI console server.
The manual say that " The default password is printed on the device label"
After many years, the label(loose label stickers) may accidentally damaged and the default password could not be read.
What can i do?
1. Does the customer service provide default password if I provide product detail info?
2. Or only send back the device and pay additional fee for RMA

Engineers often reset default, we have to consider this issue once all labels are lost.

reference link
asked Oct 7, 2021 in Console Servers by KarlChang New to the Community (1 point)

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2 Answers

0 votes
The devices are sent with two labels. One is loose and one is on the device with the serial number.

If you do have issues, you can contact Digi Technical Support for assistance.
answered Oct 7, 2021 by mvut Veteran of the Digi Community (15,409 points)
0 votes
they may provide Password if you provide MAC or Serial number.
answered Oct 21, 2021 by OscarMontejo New to the Community (0 points)