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Firmware update errors in XCTU on MacOS

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I'm trying to update the Radio Firmware Library and install the Legacy Radio Firmware in XCTU 6.5.9 on MacOS 12.2.1, but it fails every time. Taking a look at the log, it seems that it's the same issue every time: an error decompressing the files.

For example, here's the log results if I try to do the update:

!ENTRY com.digi.xctung.p2.update 4 4 2022-02-19 11:01:20.406
!MESSAGE Error while decompressing Firmware file: /var/folders/np/8klb0jkx7yl1sttp2gngdp780000gn/T/xctung/temp/XBRR-24Z_100E.zip

!ENTRY com.digi.xctung.p2.update 4 4 2022-02-19 11:01:20.407
!MESSAGE Error while decompressing Firmware file: /var/folders/np/8klb0jkx7yl1sttp2gngdp780000gn/T/xctung/temp/xbp24cng-dm-smt_B002.zip

!ENTRY com.digi.xctung.p2.update 4 4 2022-02-19 11:01:20.408
!MESSAGE Error while decompressing Firmware file: /var/folders/np/8klb0jkx7yl1sttp2gngdp780000gn/T/xctung/temp/XBP24NG-s2c_A063.zip

I'm not having this issue in XCTU on Windows 10. Anyone else running into this or have any suggestions on how to get this working?
asked Feb 22 in XCTU by stonehippo New to the Community (0 points)

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1 Answer

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The work around would be to copy the files you need from the Windows machine and place them in the same folder on your Mac system.
answered Feb 22 by mvut Veteran of the Digi Community (15,409 points)
Yes, I had the same thought and gave it a try. I replaced the radio_firmwares directory inside the Mac app with a copy from Windows and it worked.
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