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EX15 is online, but disconnected in remote manager

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i have a Digi EX15. it is online and connected to our sdwan device. but it is offline in the remote manager. is this a bug or is there something i need to do?
asked Oct 25 in Digi Remote Manager by phabito New to the Community (0 points)

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1 Answer

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If you check the Summary Dashboard (Connection History) of your EX15 device, what is the reason given for when it last Disconnected? Do you know what version of firmware is runninng on the EX15?
answered 5 days ago by michaelt Veteran of the Digi Community (772 points)