How to Register your Device

Introduction (For How-To and Informational articles Only)

This article goes over how to register your device from the my.digi.com page.  
This registration process is for devices that are not loaded to Digi Remote Manager. Device Services Registration is for these product families: Digi Cellular Routers, Digi Connect EZ, Digi Connect IT, and Digi XBee Cellular devices. 

Registering your device can offer several benefits such as:

1. Warranty and Support: Registering your device often ensures that you are eligible for warranty services and technical support.
2. Software Updates: It may allow you to receive notifications about software updates or upgrades.
3. Product Information: Registration can help you access product-specific information and resources more easily.
4. Security: It can enhance security by allowing the manufacturer to verify ownership and provide assistance in case of theft or loss.

This article goes over how to register your device from the my.digi.com page.  

Prerequisites (optional)

[Anything the user needs to know or needs to install before beginning the procedure]

Issue/Question (for FAQ and Troubleshooting articles Only)

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Solution (for FAQ and Troubleshooting articles Only)

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Here is how you register your device.

You will need to register your new device under my.digi.com.  

1. If you are a new user, you will need to fill out the new user information to create your portal account.  Otherwise, log in as normal.
2. Once you log into your Portal Account (note that this is different than the Digi Remote Manager account), you will need to click on Device Registration > New Registration.
3. On the next page, click on Device Registration.
4. You will then need to fill out the information:
5. SKU: Check the label of your device.  For example, IX30-00P7 or IX30-00G4 or similar.
6. Serial Number/IMEI: you should see the S/N on the label
7. Enter the reseller or Distributor 
8. Enter if you purchased an extended term of service
9. Enter Yes  or No for the question, “For all Cellular EX, IX, TX family routers, Digi Remote Manager….”
10. Do you have a Digi Remote Manager account?  Yes or No
11. If no, you will need to enter the admin email address.  Please note that this is the email address who will be in charge of the Digi Remote Manager account and might not necessarily be yourself.
12. Then click “Submit”.

• Note that it might take up to 48 hours for your account to be created.  At that point, you should get an email back from Digi.  If you do not, please check your junk email first, and if you do not see anything from us, please let us know.

Further Information 

If questions or issues on this process, please let us know by creating a Tech Support ticket.  To better serve our customers, we have created an online Digi support request form. Please go to complete the form, or use the “CONTACT US” link on our website to access the case form. This will ensure we have all the relevant details and enable us to handle your case as efficiently as possible.