installation fails for anywhere usb manager on windows server 2012-r2

Overview

Starting with Windows Server 2008 and later, all Microsoft server operating systems are exclusively 64-bit. This means that only 64-bit drivers and applications are compatible and should be used for proper functionality. When installing Digi’s AnywhereUSB Manager, it’s essential to use the correct version of the installer to avoid compatibility issues.

⚠️ Important: Digi Technical Support does not provide assistance for general Windows configuration or troubleshooting that is not directly related to Digi products.

✅ Step-by-Step Installation Guide

1. Use the Correct Installer

Please ensure you're using the 64-bit version of the AnywhereUSB Manager installer.

• ✅ You’ll need the 64-bit version, typically named:

  40003045_Win64-10.1.36.186_R.exe
  

You can download the correct version from Digi’s official support site:
👉 contact support

2. Clean Up Previous files.

Before running the correct installer, follow these cleanup steps:

• Uninstall the old anywhere usb files.

• Reboot your server to ensure a clean environment.

3. Run the Installer as Administrator

To ensure proper permissions during installation:

• Right-click the 64-bit installer
• Select “Run as administrator”

This step is crucial for successful driver registration and service configuration.

Need Help?

If you encounter issues specifically related to Digi hardware or software, feel free to contact Digi Technical Support. However, please note that support is limited to Digi-related configurations and does not extend to general Windows Server administration.